SolarWinds Annual Study: Accelerating Hybrid IT Increases Network Complexity and Reduces IT Professionals’ Confidence in Network Management
Hybrid working and telecommuting have amplified the impact of distributed and complex IT environments. It can be difficult to run workloads and applications on cloud and on-premises infrastructures, and many companies are increasingly faced with these issues that ultimately hinder them. According to an IDC report, as an increasing number of mission-critical workloads are being transferred to connected cloud architectures spanning public, private, hybrid, and multicloud environments, businesses are recognizing that they need to invest in tools which will help them ensure consistency. policies and performance for all platforms and end users1. However, at the same time they are faced with issues such as budget, time constraints, and constraints on implementing observability as a strategy to deal with the realities of hybrid computing.
The new SolarWinds report also indicates that IT professionals have less confidence in their organization’s ability to manage IT complexity. Nearly half (43%) of respondents say they rely on monitoring strategies to manage this complexity, but 61% say they lack visibility into most of their company’s applications and infrastructure. This lack of visibility affects their ability to detect anomalies, easily analyze the root of problems, and perform other critical processes to ensure the availability, performance, and security of critical applications.
“Operational complexity prevents companies from using their innovation in technology and investments to deliver benefits to end users,” said Sudhakar Ramakrishna, President and CEO of SolarWinds. “Looking beyond the pandemic, companies need to re -evaluate their investments over the years. Part of that requires them to have visibility into their IT environments to understand what works and what no, and where to focus their efforts to achieve the targeted ROI on their planned projects. »
“Being observational is an increasingly clear answer for IT professionals tasked with managing the growing complexity of these diverse and distributed environments spanning on -premises infrastructure as well as private and public clouds,” Ramakrishna added. “That said, organizations need to invest time and resources in developing the skills and training of IT professionals to help them properly implement observation techniques to more effectively manage the realities of hybrid computing, and prepare their teams and businesses for long -term success. »
The proliferation of hybrid IT adds to the complexity of IT management, but IT professionals lack confidence in how best to manage it.
● One-fifth (20%) of IT professionals said that accelerating hybrid IT increases the complexity of managing IT in their business.
● For them, the main factors of this growing complex are:
○ Ineffective change management process (52%)
○ Lack of appropriate tools to manage complexity (43%)
Shadow IT (43%)
● Notably, 57% of small business IT professionals cite the lack of appropriate tools to manage complexity as the main reason, compared to 44% of their large business counterparts and 20% of their commensurate with the medium size of the business.
● When IT professionals are asked how confident they are in their organization’s ability to manage IT complexity:
○ Only 13% said they were highly confident
○ Two-fifths (40%) said they were not fully equipped to handle complexity and relatively confident
○ Less than half (39%) felt that their organization was equipped to handle IT complexity adequately
○ And 9% have no confidence at all
● When looking at the level of trust of IT professionals associated with company size, the levels of trust in the small companies surveyed increased:
○ More than a third (38%) of small business IT professionals are confident and 25% are highly confident in the ability to handle IT complexity
○ In addition, large companies have the lowest level of trust, with only 32% of respondents saying they are confident.
Visibility was a particular concern for respondents. Faced with the transition to complex hybrid IT environments, IT professionals report having limited visibility into their networks, applications and infrastructure.
● When asked about current IT monitoring/management strategies, 61% said they see only about half of their applications and infrastructure.
● In terms of company size, 30% of large enterprise IT professionals report having visibility in less than half of their applications and infrastructure, compared to only 21% of their small enterprise counterparts.
○ Respondents cited anomaly detection (67%), easy causal analysis of issues (60%), and related alerts (47%) as the top three areas lacking; they estimate that their current IT monitoring/management techniques provide visibility to less than half of their applications and infrastructure.
Lack of visibility of networks has an impact on return on investment.
● Most respondents (89%) agree that ROI has been affected on an IT project they have managed in the past 12-18 months due to the increasing complexity of the IT project. hybrid computing.
○ 39% of respondents said that the IT project in question took an additional four to seven months or more to complete
○ 45% said the project in question was extended by three months
● By business size, 27% of IT professionals in small businesses report a shorter time frame of one to four weeks to achieve the expected return on investment, compared to 25% of their midsize counterparts enterprises and 22% of their large enterprise counterparts.
Overcoming the barriers of IT complexity and improving ROI will be difficult due to the upcoming budget and time constraints.
● For respondents, the main barriers to improving visibility and implementing observability as an IT strategy are:
○ Old technology environment (47%)
○ Lack of budget (40%)
○ Lack of implementation resources (38%)
○ Siled teams (38%)
● Notably, as company size shrinks, the percentage of IT professionals who view old technology environments as a barrier increases.
○ 58% of small business IT professionals say old technology environments are a barrier, compared to 48% of their large business counterparts.
● About planned investments in IT management tools over the next 12 months:
○ Almost all (86%) respondents said their company plans to invest less than 20% of the total budget in IT
○ Only 14% said their company would invest at least 20%
● 17% of small businesses plan to invest more than 20% of their overall IT budget in management tools over the next 12 months, compared to 13% of midsize businesses and 12% of large businesses. There is a lack of planned investment although almost half of the respondents (43%) said that the best solution to manage the growing complexity is to use IT management tools.
● More than three-fifths (62%) of respondents say their organization has prioritized using a hybrid IT approach for its technology environment over the next three years.
● For respondents, the main benefits of implementing these IT management tools are:
○ Improved user/customer experience (46%)
○ Achieving productivity (42%)
○ Improved security (41%)
○ Integration of roles/responsibilities that fosters collaboration (40%)
● Other techniques mentioned as important for solving complex problems are:
○ Investments in automation tools (47%)
○ Staff training and skills development (44%)
○ Adoption of IT monitoring and/or management tools (43%)
IT services outsourcing (43%)
● When asked to select the top ways that IT management complexity influences their company’s future technology investments:
○ 51% of respondents chose access to skills development training
○ 45% chose to start by testing large deployments through pilot programs and 44% to increase/accelerate investments
● In terms of company size, 61% of IT professionals in mid-sized companies choose access to skills development training, compared to 45% of their counterparts in small companies.
○ Similarly, 48% of IT pros in large businesses indicated that their company is increasing/accelerating investments, compared to 41% of their small business counterparts.
The findings of this year’s French report are based on a survey conducted in March 2022, involving 237 IT professionals – practitioners, managers, directors and senior technology executives – small, medium and large companies in the public and private sectors. France. As indicated by the SolarWinds IT Trends Index, the regions covered in 2022 are North America, Australia, France, Germany, Japan, Singapore, the Middle East and the United Kingdom, 1,138 people interviewed in all these geographical areas.
1IDC Market Forecast: Global Intelligent CloudOps Software Forecast 2021-2025, July 2021