From now on, returning the internet parcel will cost money to Zara. In-store returns are always free.
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This is a change that has long gone unnoticed. As of April 28, it is no longer possible to return items purchased on the Zara site that do not suit you for free, our colleagues from BFM TV saw. ” Returns for orders placed from 04/28/2022 will have an amount of 1.95 EUR deducted from the refunded amount “, Indicates the Spanish sign to its frequently asked questions.
While fast-fashion brands are waging a relentless price war, Zara’s decision is suggestive. Asos, like Shein, is notably offering free returns, while German Zalando goes further, offering to its customers ” try before you buy »And therefore, by extension, to receive and return the parcels without having to pay a penny.
In fact, for Zara, the main brand of the Inditex group, it is “ limit environmental impact “, As he explained to our colleagues from actu.fr. ” Returning an item by mail requires transportation and logistics, sometimes for stores that are very close to customers. “.
So now Zara only charges returns via parcel. It is always possible to return an item free of charge to the store: ” You can return your order free of charge to any Zara store in the market/region where you purchased, as long as that store has the same department in the origin of the product. “, the clothing brand confirmed on its website. However, the chain clarified to our colleagues that it will not be charged for postal returns for defective items.
H&M and Kiabi also charge for returns
Always in this way to be more responsible, Zara has also, in recent months, stopped distributing paper bags for free to its customers: the brand is now selling them to encourage everyone to use reusable materials. bag. and better for the environment. BFM TV pointed out that, for now, the change is only for Zara, not (yet?) The other Inditex group brands, such as Stradivarius, Bershka, Pull & Bear, Oysho or Massimo Dutti.
As our colleagues from Ouest-France remind us, with Covid-19 and the closure of stores in a few months, online sales will jump 44% in 2020, before continuing to grow by there is a further 15% increase in 2021. In addition to making clothing, generally overseas, which is extremely polluting, every shipment and every return of parcels produces CO2 and therefore pollutes for the planet.
Zara isn’t the only major fashion brand that invoices its customers for its web returns: this is particularly the case for Swedish brand H&M, which doesn’t charge for in-store return orders that placed on the internet, but deducts the € 0.95 fee, except for some of its Loyalty Members. Northern brand Kiabi also invoices returns of orders according to the same system: they are free in-store but cost € 2.95 for return by parcel.
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